Policies

Returns

1) “Final sale” items are not returnable; all “on sale,” and “special order” items are considered “final sale.”

2) Jewelry may be returned for cash refund to the buyer within 10 days of receipt of purchase, or for exchange or store credit within 30 days of sale.

3) If you request an exchange be shipped to you, the regular USPS first class mail charge is $5.50. You may send that amount with your exchange instructions.

4) Items may be returned by USPS or other delivery service such as UPS, FEDEX, etc.The itemized receipt must accompany any claim for cash refund which will be made only to the original account used to purchase the item.  A gift receipt or itemized receipt must be presented for any exchange or store credit.

5) Items sent for return or exchange must be in the same condition as when purchased.

If you need to return an item please send it to:

East Wind Silver Co.
1421 Orleans Road
PMB 363
East Harwich, MA 02645