Policies

FAQ

Where is your jewelry made?

We carry a variety of jewelry on our website, but our primary brand, The East Wind Silver exclusive designs, is made in our own studios in Taxco, Mexico where we have made sterling silver jewelry since 1985. Other collections are from silversmiths in the United States, Israel, Italy, Bali, and around the world.

I know that some of your jewelry is available for wholesale accounts, is everything on the website available for wholesale?

Only the East Wind Silver exclusive designs, and the beautiful silver from Tamir and Noa Zuman In Israel are available for wholesale buyers. If you are a retail shop and wish to carry our jewelry, we should talk! Go to our wholesale sign in area and enter your contact information; send us an email at info@eastwindsilver.com; or give us a call at 508.945.2470.

Do you make custom jewelry?

Yes, we do, but only for our wholesale accounts that will order custom work in quantity. For example, we enjoy making our seabangles ™ jewelry with custom engraving.

What are my shipping options?

We ship by USPS or UPS and customers may choose from the various options each service offers. When an order is prepared for shipment an email notice will be sent to the customer with all tracking information.

Our free shipping service for orders over $125 is by USPS first class mail, signature required. If there is no one available to sign for a shipment,USPS will leave a notice that there is a shipment waiting.

UPS orders placed after regular business hours on a Friday are usually not shipped until the next Monday, and UPS uses a “business day” model. For example, an order placed after business hours Friday through Sunday will leave on Monday, unless Monday is a holiday in which case it will leave on Tuesday. Overnight, second day, and three day service is then determined based on Monday or Tuesday, not Friday.

USPS orders placed between noon on a Saturday through Sunday will leave on Monday or Tuesday should Monday be a holiday. Our experience with USPS has been excellent. Priority Mail usually reaches destinations within one to three business days.

Should you have any question about shipping, please let us know.